Q: Are your ball pythons captive bred?
A: Yes, all our ball pythons are captive bred. We never sell wild-caught animals.
Q: How can I purchase a ball python from your website?
A: To purchase a ball python from our website, simply browse our “available snakes” and select the one you are interested in. Click “INQUIRE TO BUY”. If you have any questions or need assistance, feel free to reach out to our customer service.
Q: Do you offer payment plans for ball pythons?
A: Yes, we offer flexible payment plans for your convenience. You can inquire about our payment options and discuss a plan that suits your needs with our customer service team.
Q: Can I visit your facility to see the ball pythons in person?
A: We are an online-based business and do not have a physical store. However, we provide detailed descriptions, photos, and videos of all our available ball pythons on our website. If you have any specific questions or require additional information, we are happy to assist you.
Q: What is your shipping policy?
A: We have a comprehensive shipping policy in place. We ship our ball pythons to most areas within the USA. Shipping costs range from $45 to $85 depending on the location. We only ship via FedEx, and we strongly recommend shipping to a FedEx hub. Please review our shipping policy on our website for more details.
Q: What guarantees do you offer on your ball pythons?
A: We guarantee that our ball pythons will be in perfect health upon arrival, with accurate genetics, sex identification, feeding habits, and free from any pests or defects. However, please refer to our guarantee policy for specific details and any applicable conditions.
Q: What is the recommended care for ball pythons?
A: We provide a comprehensive care sheet with every ball python purchase to guide you on their proper care. Additionally, you can find additional care information and resources on our website. Our team is always available to answer any care-related questions you may have.
Q: Do you offer returns or exchanges?
A: We do not offer returns or exchanges on live animal purchases, except in cases of DOA (Dead On Arrival). If your snake arrives deceased, please contact us immediately, and we will guide you through the necessary steps for a resolution. Please refer to our return policy on our website for more details.
Q: Can I contact you for post-purchase support or if I have further questions?
A: Absolutely! We pride ourselves on providing excellent customer service. You can contact us via phone or email for any post-purchase support or if you have any further questions. We are here to assist you and ensure a smooth and enjoyable experience with your ball python!
Q: Are ball pythons suitable for beginners?
A: Yes, ball pythons are often recommended for beginners due to their calm nature and manageable size. They make great pets with proper care and handling. We are happy to provide guidance and support along your ball python ownership journey.
Please note that these FAQs may not cover all specific inquiries. If you have any additional questions or require further information, don’t hesitate to contact us directly.
